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IT INFRASTRUCTURE / PROBLEM SOLVER / ALWAYS LEARNING

Jose Veras

Systems Administrator

Summary

Systems Administrator with progressive experience supporting Windows and Microsoft infrastructure across on-premises and Azure environments. Hands-on background in hybrid connectivity, virtualization, PowerShell automation, networking, backup and recovery, endpoint provisioning, and incident troubleshooting. Microsoft Certified: Azure Administrator Associate and AWS Certified Solutions Architect - Associate, with a track record of learning and implementing unfamiliar technologies quickly.

Jose Veras

Experience

Systems Administrator

Tallen | Iselin, NJ

10/2020 - Present

  • Administer hybrid Microsoft infrastructure spanning Windows Server, Active Directory, Microsoft 365, Entra ID, Intune, Configuration Manager, and Exchange; serve as an escalation point for the Helpdesk team.
  • Implemented Azure infrastructure including an SMB over QUIC server and a VPN connection between Azure and on-premises networks; troubleshoot routing, name resolution, firewall, and access issues across the hybrid environment.
  • Use Backup Exec to maintain backup routines and restore servers or data to a previous state as needed.
  • Created PowerShell scripts to facilitate IT tasks and generate reports.
  • Deploy Microsoft Autopilot to facilitate the process of managing and provisioning equipment to employees after the company transitioned to a fully remote workforce.
  • Deploy and manage ServiceDesk Plus ticketing system.
  • Set up the forwarding of firewall and Windows event logs into our detection and response system.

Help Desk Analyst

Tallen | Iselin, NJ

12/2019 - 10/2020

  • Monitored servers with PRTG and managed switches, firewalls, private and public DNS records, Group Policy, RDS, MFA server, licensing, and endpoint protection.
  • Deployed remote-assistance tooling, trained IT staff, and resolved infrastructure and technical support issues.

Help Desk Analyst

Humanscale | Piscataway, NJ

02/2018 - 10/2019

  • Closed 300+ tickets monthly and supported recovery efforts following a cyberattack.
  • Troubleshot basic network, hardware, and software issues; provisioned and terminated accounts and equipment while maintaining endpoint protection.

PC Hardware Professional

Novartis | Piscataway, NJ

04/2016 - 02/2018

  • Prepared and staged desktops and laptops, tracked equipment requests and inventory, and coordinated shipping and asset tagging.

Help Desk Intern

CSAV Agency LLC | Iselin, NJ

06/2014 - 03/2016

  • Administered Active Directory account requests and supported desktop, laptop, printer, and software troubleshooting; documented procedures and supported Windows XP-to-Windows 7 upgrades.