Jose Veras
Email: Jose_Veras@outlook.com
Summary
As a dedicated Systems Administrator, I am distinguished by my attentive listening skills and a relentless drive to acquire new knowledge. With over five years of experience in the Information Technology field, I have successfully implemented cutting-edge technologies, even when faced with zero prior experience. My Azure Administration certification demonstrates my commitment to staying at the forefront of the industry. One of my notable achievements includes deploying a VPN connection between Azure and on-premises infrastructure, alongside Windows Autopilot, all while mastering these technologies on-the-fly. I am proficient in leveraging PowerShell and RSAT tools to streamline IT tasks and enhance operational efficiency. My dedication and ability to quickly adapt to new challenges were recognized early in my career when I earned the 'Employee of the Month' award within the first three months of my employment. With a passion for learning, a proven track record of successfully implementing new technologies, and a commitment to excellence, I am poised to provide exceptional value and customer satisfaction in every endeavor.
Experience
Systems Administrator
Tallen | Iselin, NJ
10/2020 - Present
- Manage the Helpdesk Team and serve as an escalation point.
- Manage a Hybrid Exchange environment.
- Deploy an Azure SQL VM and a VPN connection between Azure and on premise.
- Use backup exec to maintain backup routines and restore servers or data to a previous state as needed.
- Created PowerShell scripts to facilitate IT tasks and generate reports.
- Deploy Microsoft Autopilot to facilitate the process of managing & provisioning equipment to employees after the company moved to 100% remote.
- Deploy and manage ServiceDesk Plus ticketing system.
- Setup the forwarding of firewall & Windows event logs into our detection and response system.
Help Desk Analyst
Tallen | Iselin, NJ
12/2019 - 10/2020
- Monitor and maintain servers Using PRTG tool.
- Manage Switches and Firewall Devices.
- Deployed Remote Assistant Tool and trained IT staff.
- Manage private and public DNS records.
- Create, deploy, and maintain group policies.
- Manage RDS environment.
- Deploy and maintained endpoint protection software (Trend Micro)
- Manage MFA server
- Respond to all helpdesk request in a timely manner
- Keep track of licensing and renew as needed
Help Desk Analyst
Humanscale | Piscataway, NJ
02/2018 - 10/2019
- Close 300+ tickets monthly
- Assisted on the recovery of a cyber-attack.
- Troubleshoot basic network issues such as cable/switch reset or replacement and IP related issues.
- Setup new hire accounts, desk, and equipment as well as terminate when needed.
- Cooperated with other departments to complete various Projects.
- Maintain inventory of Toner, laptops, labels, printers, and other peripherals.
- Deploy and maintained endpoint protection software (Trend Micro)
PC Hardware Professional
Novartis | Piscataway, NJ
04/2016 - 02/2018
- Support Novartis by providing desktops and laptops with specific needs.
- Use TechExcel ticketing system to monitor equipment being requested.
- Pack and ship equipment on time for desk setup.
- Create and apply asset tags to all equipment.
- Enter all nnew equipment into the inventory system.
PC Hardware Professional
Hapag-Lloyd | Piscataway, NJ
06/2014 - 03/2016
- Manage user's account in Active directory by creating accounts, resetting passwords, and changing permissions.
- Troubleshoot software and hardware in desktops and laptops.
- Troubleshoot printers and replace toner as needed.
- Create step by step documentation for procedures.
- Upgrade machines with Windows XP to Windows 7.
- Respond to issues in the ManageEngine ServiceDesk ticketing system and provide a resolution in a timely manner.
Education
Associate in Web Graphics Design
DeVry University | North Brunswick, NJ
10/2014